Privacy Policy of The Tuning Fork
Welcome to The Tuning Fork. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy describes how we collect, use, and share your information when you visit our website, participate in our events, or use our services.
Information We Collect
Information You Provide Directly to Us:
We collect information you voluntarily provide to us when you interact with our online platform or services. This includes:
- Contact Information: Such as your name, email address, and phone number when you sign up for newsletters, register for workshops or open mic nights, book a sound system rental, or make an inquiry.
- Transaction Information: Details related to purchases you make, such as vinyl records, instrument accessories, or event tickets. This may include payment information, though we utilize secure third-party payment processors who handle sensitive payment data directly.
- Correspondence: Any information you communicate to us via email or other channels regarding customer service, feedback, or inquiries.
- Workshop and Event Registrations: Information necessary to register you for music workshops, open mic nights, or other live music performances.
Information Collected Automatically:
When you visit our online platform, we may automatically collect certain information about your device and browsing activity:
- Log Data: Information your browser sends whenever you visit our website. This may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including processing coffee and espresso orders, facilitating retail purchases, and managing event registrations.
- To process transactions and send you related information, including purchase confirmations and invoices.
- To communicate with you, respond to your inquiries, and provide customer support.
- To send you promotional communications, such as newsletters, special offers, or information about upcoming live music performances, workshops, and open mic nights, subject to your consent.
- To improve and personalize your experience on our website and with our services.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of The Tuning Fork and others.
- To comply with legal obligations.
Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us.
- Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of The Tuning Fork, prevent fraud, or protect the personal safety of users or the public.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be disclosed or transferred as part of such a transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
Security of Your Information
The security of your personal information is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links to Other Websites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us at:
The Tuning Fork
789 Granville Street, Suite 200
Vancouver, BC, V6Z 1H3, Canada